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Apartments Visas Transfers Train tickets About us Contact us Terms and Conditions Payment Options Useful Information FAQ ![]() Email us. Please address your email to the correct department below. Hotels Short term apartments Visas Tours and city excursions Train and Plane tickets All other inquiries
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Home » Payment options
Payment optionsAfter submitting your electronic reservation form or electronic payment form for other services, you will be provided with the option to make payment via our website as well as given the payment options listed below.
If credit card guarantee is acceptedFor some hotels in our system, prepayment is not necessary and only a credit card guarantee is accepted. For these hotels on booking you will be asked to enter in your credit card information. Your card will not be charged unless you decide to cancel your reservation in violation of the cancellation terms of the hotel or if you fail to arrive at the hotel. At that time, your card will be charged in accordance with the particular hotel’s cancellation policy. Otherwise, the total amount for your stay will be due on arrival at the hotel.To pay for credit cards by telephoneWe accept payment by Visa, Mastercard and Eurocard through our website and Visa, Mastercard, Eurocard, Union Card, Diners Club and American Express by telephone or fax. Please be aware that bills paid with American Express and Diners Club cards will be charged a 5% transaction fee.To pay by credit card over the telephone, please call +7 812 570 6342. Between 9:00 AM and 7:00 PM St. Petersburg time (GMT+3hours) When you call, please supply us with the following details:
Your credit card information is strictly confidential. All of your personal information is stored in our off-line database and is only accessed for the purposes of future online reservations. To pay by credit card by faxPlease print out the attached credit card authorization form (doc) and fax it to the following number: +7 812 315 9151Before making payment, please refer to our Terms and Conditions if you have further questions, please contact us. Please note: Hotel reservations unless otherwise stated are pending confirmation by Best Hotels Europe. Most hotels are reserved immediately after payment, in the rare case that they are not available, Best Hotels Europe will suggest alternative accommodations or give a full refund on request. |
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